Frequently Asked Questions

Any card with a Visa, MasterCard, or American Express logo can be linked to the App. This includes credit cards, debit cards, and prepaid cards (prepaid credit, prepaid debit, gift cards).

You don’t have to! If you have linked a debit/credit card to the app, you will have the power of your wallet at your fingertips within your phone. No extra steps necessary.

Your transaction history is located in the App. You can access this by opening MORE and tapping Transaction History. You’ll see a list showing the date & order total of all transactions made with the App. When orders are placed online we send a receipt to your registered email address to confirm the transaction.

Select the MORE option and then Log Out of the app. Next time you enter the app agree to to the Terms & Conditions and Privacy Policy and Login. There you will see a Reset Password link below the boxes to enter your Email and Password.

Simply open MENUS and select Manage Payments.

If a payment method was already set up, your current default payment method will be shown.

If a payment method has not yet been setup, you will be asked to add one by selecting ‘Add New Payment’.

Tap the ‘Add New Payment’ button and enter details for a new debit card or credit card.

Once the card has been used for a successful transaction payment, it will be available to use as a payment method on your next visit, and will cover all transactions placed using the Order Online and pick up option. When dining inside the restaurant you will need to select a payment card for each visit, please follow the procedures highlighted above.

If your email address is already taken, it is likely you have already created a Taco Time NW account. Please use the reset password link to retrieve your credentials. If you encounter any problems, email ttnwapp@tacotimenw.com.

Yes. We are phasing these cards out of our system, but you can still purchase with your legacy gift card until your balance is zero.

The in-App digital portion of our gift card program is currently on hold. We hope to have this service turned on by September.  The confirm your digital balance, please email guestrelations@tacotimenw.com.

No, you can use your gift card to pay without linking a credit/debit card. When you spend the value of your gift card down to $0, you may either buy and link a new gift card or link an alternative payment method when you’re ready.

Yes, you can link as many gift cards to your account as you’d like.

When you pay for purchases with the Taco Time NW App, your gift card balance will be automatically deducted from the total cost of the transaction. If the transaction is less than the total gift card balance available, the balance will remain on your account for future use. If the transaction is more than the total gift card balance, you will be required to pay with an alternate payment source.

The spend hierarchy is as follows: Reward(s), then gift card(s), and then linked payment method (credit or debit card linked). The Reward credit is spent first so that you are able to redeem any time sensitive promotions. Gift card balance will be deducted next, and finally we check for a linked payment method last.

The digital gift card portion of our app has been temporarily paused. We hope to have this program turned back on by mid April.

You cannot delay when a digital gift card is sent.

No. Your gift cards will never expire.

Gift cards are redeemable at all Taco Time Northwest locations. A list can be found on the “Find Us” page.

Absolutely. You can participate in our gift card program any time.

Yes. We take the security of your personal information very seriously. Your credit card information is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers. Additionally, we never sell your personal information to any third parties, For more information please check out the full Privacy Policy and Security page.

Taco Time NW does not store credit card information on your phone or in the app. Your card information is stored securely on a separate server. The QR code you use to pay for your food simply connects the purchase price with your account through the restaurant scanner. At no point during the transaction is your credit card information transmitted, stored, or displayed on your phone, our registers, or within the scanner itself. Your information is safely stored in an encrypted database that uses the same privacy and security measures as your bank.

The more you eat at Taco Time, the faster the green cactus in your app will fill up. When you spend $150, the cactus fills to 100%, and we’ll give you a free Menu Item. Anything from a Crisp Taco to a Classic Burrito! (Not valid with Combo Meals, Kid’s Meals, and Mini Time Meals).

Every now and then we’ll offer you fun Rewards in the form of credit that you can spend at Taco Time. These Rewards may be published on our social media channels, emailed to you, or (our favorite), dropped into your app as a surprise. Rewards can come in many shapes and sizes, and we aim to offer these to you on special dates (Welcome Rewards and Anniversary Rewards) and when you least expect it (Thank You Rewards and Happy Hour Rewards).

Yes. Some Rewards will expire after a specific amount of time. Reward expiration dates are displayed in the Rewards screen of your app.  Each reward will have an Offer Valid date listed.  This is the date your reward EXPIRES.  Please double check disclaimer copy for additional information.

No. Just use your phone to place your order.  Your phone can be scanned at the register, or a team member can enter the phone number you used to register your account.

Whether you’ve completely filled your cactus and earned a FREE entree or have received a special promotional reward you control how and when these rewards are redeemed. When you check in with the Taco Time NW App, you’ll need to select the specific reward you’d like to use during that visit. All rewards will be listed in the REWARDS section of the the app. Be sure to select Redeem In-Restaurant -OR- Redeem Online depending on your type of visit.  You may also see your rewards when you select Redeem under AVAILABLE OFFERS on the payment page during checkout.

The spend hierarchy is as follows: Reward(s), then Gift Card(s), and then linked payment method (credit or debit card linked). Reward credit is spent first so that you are able to redeem any time sensitive rewards. Gift card balance will be deducted next, and finally we check for a linked payment method.